TERMS & CONDITIONS
Valid from January 1, 2025
YULIIA PASHENTSEVA PHOTO & DESIGN
ypfoodphoto.com
CVR 43594060
By ordering photography services, you automatically confirm your acceptance of these conditions and your understanding of them, as well as photographer's authorial approach and photographic style. The photographer is not obligated to individually remind each customer to read the Terms and Conditions; it is the customer's responsibility to become familiar with them.
BOOKING PROCESS
Bookings can be submitted via email, website contact form, WhatsApp, Facebook, or Instagram.
Customer provides all details about the desired shooting, including their preferred date, time, location, type of service, and any specific requirements.
BOOKING CONFIRMATION
The photographer reviews the booking request and checks the availability of the requested date and time. Once approved, the photographer confirms the details with the customer.
A prepayment is required to secure the booking. The booking is considered confirmed only after the prepayment has been received. Payment details will be provided upon approval.
Once the booking is confirmed, the preproduction process begins. This includes planning the shoot, selecting props, finalizing the location, and discussing any additional details with the customer.
PRICE AND PAYMENT
The price for the shooting session will be determined during booking process, based on the customer's specific requirements. Any additional fees, such as accommodation, transportation, or tickets, will be discussed and agreed upon during booking process.
Payment must be made via bank transfer based on the issued invoice. Full amount must be received no later than 5 days after the booking is made to confirm the session and allow for necessary preparations. If payment is not received within this timeframe, the photographer reserves the right to cancel the booking.
CANCELLATION AND RESCHEDULE
If a scheduled shooting needs to be cancelled or rescheduled, the customer must inform the photographer no later than 1 week before the shooting via phone or email.
If the customer requests a new date, the nearest available date will be offered based on the photographer's schedule. However, in some cases, such as seasonal or event-specific shoots, a suitable alternative date may not be available.
Full refunds are available only if the cancellation occurs more than 7 days before the scheduled shoot.
If the booking is cancelled within 6 days of the scheduled shoot, the prepayment will be partially refunded. However, the photographer will retain the amount for any work already done and for any purchased items, such as ingredients or props.
The photographer also reserves the right to cancel or reschedule the shoot due to unforeseen circumstances, such as illness, equipment failure, or force majeure events. In such cases, the photographer will notify the customer as soon as possible and offer the nearest available date for rescheduling, or offer full refund.
PHOTO SPECIFICATIONS AND VISUAL REQUIREMENTS
The customer should provide detailed specifications and requirements, including styling, colors, props, and any specific styling preferences or requirements. Any reference images or inspiration should also be shared with the photographer, as these will be helpful for understanding the customers vision. Without this information, the shooting process cannot begin.
If the customer does not have a clear idea or specific requirements for the photo shoot, the photographer can create a customized concept tailored to the customer’s needs for an additional fee. This service includes concept brainstorming, planning, and design tailored to align with the customer's brand and vision.
To assist the photographer in developing the concept, the customer is required to provide the following information: overview of the business, including its products or services, information about the brand's color palette and visual style to ensure consistency with the business identity, a brief description of the business's core values, vision, and mission statement to help convey the right message through the photos, insights into the customer’s target audience, which will influence the shoot's tone and style.
Once the photographer has developed a concept, it will be shared with the customer for approval. Any changes or revisions will be discussed and may incur extra charges. The concept development process may take additional time, and the final timeline will be provided before the shoot is scheduled.
Any extra props, materials, or specific creative elements required for the shoot will be charged separately.
Once the concept is developed, ownership of the ideas remains with the photographer unless otherwise agreed upon. However, the customer will have full rights to use the resulting images.
SHOOTING PROCESS
The photos will be created according to the parameters and specifications of the selected service package, or the information provided by the customer or agreed upon during the shoot concept development. This includes the type of shoot, the number of products, styling requirements, and any other specific photo details.
1) ON LOCATION
The customer is responsible for ensuring that the chosen location is accessible, available on the scheduled date and time, and that any necessary permissions or permits are obtained for the shoot. If the location is a private property, the customer must provide access to it. Any additional fees or restrictions at the location will be the responsibility of the customer.
The photographer will arrive at the location at the scheduled time for setup. The customer must ensure that the location is prepared and ready for the shoot at the agreed-upon time. Any delays due to unpreparedness may result in reduced shooting time or additional charges.
The duration of the shoot begins when the photographer starts setting up the lighting and equipment, not when the first photo is taken. The photographer will work efficiently within the agreed-upon time frame. If the shoot exceeds the scheduled time due to delays or changes in requirements, additional fees may apply.
The photographer reserves the right to leave the location if it is deemed unsafe or unsuitable for the shoot.
The agreed-upon shooting time will be specified in the contract or booking details. Any overtime beyond the agreed time will be subject to additional fees. The photographer will not be held responsible for any delays caused by customer or their staff.
The customer, and any participants involved, must be present and ready to cooperate during the shoot. The customer agrees to provide any necessary assistance to facilitate the smooth operation of the session.
2) REMOTE SHOOTING WITHOUT CUSTOMER PRESENCE
The customer is not required to be physically present during the shoot. The session will be conducted solely in the photographer's home studio, with all items arranged, styled, and photographed according to the prior agreements. The photographer will ensure that all aspects of the shoot are handled professionally and to the customer’s specifications.
Any items sent by the customer (products, props, etc.) must be received by the photographer prior to the shoot date. The customer is responsible for shipping costs, and the photographer is not liable for damages or loss during transit. Once the shoot is completed, the photographer will arrange for the return of any items, or if agreed upon, the items will be kept for future shoots.
The customer and photographer will remain in constant communication during the shoot, typically via messaging or email. The photographer may request the customer to provide real-time feedback or direct the setup remotely. The customer agrees to be available for virtual consultations to discuss progress, make adjustments, and ensure the shoot meets their expectations.
If the customer does not respond within a reasonable period of time during the shoot, the photographer reserves the right to proceed with the shooting on their own, following the agreed-upon concept and parameters. The customer acknowledges that by not providing timely feedback, they grant the photographer full responsibility for the creative direction, setup, and execution of the shoot without complaints or requests for revisions after the session is complete.
If the customer is unable to be in contact during the shoot or does not wish to participate, the customer agrees to grant the photographer full responsibility for the creative direction, setup, and execution of the shoot. The customer acknowledges that no complaints or requests for revisions will be accepted after the session is complete.
SELECTION OF PHOTOS
Within 5 working days after shooting, customer will receive a link by chosen type of communication to a gallery with unretouched images. The quantity of photos for selection is agreed upon booking process. If the customer needs more photos, an additional fee is applied.
Photo previews are not allowed to be publicly presented in any way and are solely for the customer's personal use and for the subsequent selection of photos for editing. The customer should choose photos for editing as soon as possible. After the selection is completed, the created thumbnail gallery will be deleted.
EDITING
Photographer provides basic editing and retouching of photos, including color correction, removing dust or crumbs, and expanding the background according to agreement. The editing process does not include high-end retouching, graphic design, adding text, etc.
The photographer does not provide photos without basic correction.
The 2-week editing timeline begins after the customer submits their photo selections. Delays in selection may extend the final delivery date.
TRANSFER OF PHOTOS
Final photos will be electronically transferred through cloud storage within 2 weeks after the customer has selected their photos.
The photos are provided in JPEG with a 2:3 aspect ratio and maximum resolution. Optimization and resizing for social media are available for an additional fee. PNG or TIFF formats are available by request.
The link to the final edited photos will remain active for 6 months, after which the data will be removed. If the photos are lost after this period, the photographer can re-upload them and provide a new link for an additional fee of 20 EUR, but this option is available only within 12 months of the shoot.
COMPLAINTS & REFUNDS
The photographer is not responsible for poorly done work by a cook, although will always try to correct any imperfections.
Complaints regarding differences in color or brightness perception between the photographer and the customer, usually caused by poor quality monitors/displays or their settings, are not valid.
Complaints and refunds requests are only accepted for technical issues (blurred images, poor lighting, incorrect focus) and must be communicated in writing within 5 days of receiving photos for selection. Requests regarding editing must be communicated in writing within 3 days of receiving the final photos.
Refunds are not offered for subjective dissatisfaction with the style, composition, or creative direction agreed upon during the booking process.
All complaints will be reviewed to determine if they are valid and within the scope of the original agreement. If the photos meet the agreed-upon specifications and style, no refund or re-shoot will be offered.
If technical issues are identified, the photographer will provide one of the following resolutions: re-editing photos to correct minor technical issues, re-shooting or partial refund, if the issue cannot be resolved through editing.
Re-shooting will not be offered unless the technical issue is caused by the photographer's error and is severe enough to render the photos unusable for their intended purpose. Re-shoots caused by changes in the recipe, presentation, or customer’s new preferences will require a new booking.
Refunds will not be issued under the following conditions: changes in the customer’s preferences after the shoot, dissatisfaction with food presentation or styling that was not specified prior to the shoot, any issues arising from inaccurate or incomplete information provided by the customer regarding the recipe, styling, or shooting requirements.
Refunds, if approved, will be processed within 7 days of the agreement. Refunds will only cover the affected portion of the service, not the full price.
COPYRIGHT
All photos are copyright and the property of the photographer.
The photographer grants the customer an unlimited license to use the photos or parts of them. The customer is entitled to use the photos in an online or offline manner without quantitative, temporal, or territorial restrictions in all possible language variations.
The customer is entitled to use the photos for commercial purposes, promotion in the press and other media, processing of presentation and promotional printed material, inclusion in the dining list, and promotion on social sites. The customer is entitled to make graphic modifications, process, modify, change, or use only a part of the photos.
The price includes an unlimited, non-exclusive license to use the photos, except for resale to third parties. The customer may use the photos as they wish, but must not resell them elsewhere.
The customer is not obliged to mention the name of the photographer and/or their logo in the photos.
The photographer is entitled to use the photos for their own promotion. If the customer requires photos with an exclusive license (where the photographer is unable to use the photos for their own promotion purposes or as content on their social media), the price will be increased threefold.
PRIVACY AND DATA USAGE
All customer information, including recipes, commercial data and personal details, will be handled with confidentiality and used solely for the purpose of providing photography services. Customer data will not be shared with third parties without consent.
In the event of a violation of these Terms and Conditions by the customer, the photographer has the right to revoke the license granted to the customer and claim compensation for damages resulting from unauthorized use of the photos.